The deposit policy applies to all artists, unless a separate policy is provided to you - in which case the policy provided takes precedence.
The deposit policy is designed to protect the time of our artists. A design can take hours to create, so if a client cancels the deposit covers the time spend on the drawing. Additionally, if a client cancels last minute, that is time that the artist was planning on working and bringing in income - and it's very difficult to fill spaces last minute.
Deposits are taken to cover drawing time and to hold a time slot. An appointment is not guaranteed unless a deposit is received and the appointment confirmed.
We have a 72 hour cancellation policy. You are able to move and reschedule your appointment so long as the artist is given a minimum of 72 hours notice. If you cancel within 72 hours, you will forfeit your deposit. Our artists are usually lenient in the event of an emergency, the return of the deposit is solely at the artist's discretion. In the event of a reschedule, you must make new arrangements with the artist within three months.
If you change your concept, you may lose your deposit. As stated above, our artists spend many hours preparing the design. A last minute change of your idea means that time has been wasted, and therefore your deposit is used to cover that drawing time. Additionally, many of our artists are very specific as to what they're booking, and have reserved a time slot specifically for that design. A change in overall concept may mean that the idea is no longer under the umbrella of the type of work your artist is focusing on, and you may lose your deposit if this is the case. Please have a solid idea of what you'd like, including size and placement, before reaching out to an artist.
Deposits are non-refundable. If you must cancel your appointment entirely, you will lose your deposit.